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Implementation Consultant

Netherlands, Noord-Holland, AmsterdamSales

Job description

We're looking for a customer-oriented, patient and empathetic Implementation Consultant with some technical background and a healthy passion for crypto!


Full-time, on-location, with beautiful offices in centre of Amsterdam.

We are not able to sponsor HSM Visa not yet for non-EU citizens. 


Who are we?

We are a fast-paced startup in the Netherlands, quickly bridging the world of Fiat Currencies (Euro, Dollars, etc.) with the world of Cryptocurrencies.

🔥 🚀 We are building the Adyen/Stripe for fiat-to-crypto conversions.

We do this by providing them with Onramper: a widget and API that can be integrated by trading platforms, apps and crypto-platforms to allow their users to buy cryptocurrencies.

In our widget, we've aggregated the best fiat-to-crypto payment gateways so end-users of our clients can buy over 220 cryptocurrencies, in over 180 countries with over 24 payment methods.

We're quickly streamlining global payments on the intersection between fiat and crypto. We've been growing fast, and aim to scale-up our ability to provide our increasing (B2B) client-base with great support during and after their integration of Onramper.

Responsibilities. You will:

  • Project management and software delivery as per agreement with an ability to effectively manage project scope, time and budget
  • Drive kick-off calls, integrations calls and integration sessions during the entire onboarding phase from a technical perspective
  • Work closely together with our Customer Success Manager to ensure overall client happiness and success metrics
  • Collaborate and coordinate with product, design, and engineering teams to incorporate client-feedback and feature-request
  • Analysing and understanding our customers' requirements to form solution designs
  • Pro-actively advise clients on the best way of integrating our software focussing on performance, User Experience and positioning
  • Provide support to clients in case of bug-reports and coordinate with the technical team to fix them

Qualifications

  • You have 2+ years of B2B customer satisfaction / account management / client success experience, and a track record of ensuring growth
  • 2+ years of experience working with APIs, Typescript & React
  • Prior experience in a pre-sales/implementation/integration role is a definite plus
  • Basic engineering/coding understanding is a must
  • Bachelors degree in International business, IT & computer sciences is a must
  • Fluency in English is a must


Job requirements

Candidate requirements. You are:

  • Proactive
  • Empathetic, persistent and patient
  • Strong collaboration skills
  • Strong written and verbal communication skills
  • Detail-oriented and analytical
  • technically-minded w/ basic technical knowledge
  • passionate about crypto

What excites us:

Across the hires we aim to make, we look for signals that a candidate fits into the vision of the company that we aim to build. We love to see:

  • above all else, extraordinary hunger and talent;
  • a passion for crypto; and
  • ambition to build cool shit with great people.

Note:

Research shows that women are unlikely to apply for a job if they don't 100% meet the requirements, while men tend to apply if they meet 70% of the requirements. We care about equal opportunity and diversity and encourage all applications even if not all requirements are fully met.

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